Associate Implementation Specialist

An Associate Implementation Specialist is a smooth operator with an innate ability to communicate effectively under the most stressful circumstances. You are a solutions-oriented project manager ready to hit the ground running, fielding and supporting a large volume of assignments. This entry-level position requires a degree in business or another relevant field. The ideal candidate will be a team player ready to roll up their sleeves, and dive deep into our client engagements.

Engrain is a recognized leader in next-generation interactive technology and data visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries.

Associate Implementation Specialists will play a key role in the Implementation Team, remaining primarily responsible for content management and testing functionality for pre-defined software projects.

You Are:

  • Self-directed, proactive, and solutions-oriented
  • Able to thrive in a dynamic and high growth environment
  • Able to plan and manage a large volume of work with strong attention to detail and focus on client satisfaction
  • A team player with exceptional listening skills and ability to motivate others to action

You can expect to:

  • Gather, analyze and process client content and data throughout various stages of the project life cycle
  • Leverage design applications to modify file formats via scaling, cropping, retouching, or eliminating defective imaging to generate quality and consistency of content production
  • Route tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard
  • Ensure the highest quality of work by proofreading, reviewing functionality and design, and testing technology prior to confirming resolution with client or internal stakeholders
  • Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients

We would like:

  • Bachelor’s degree in business or other relevant field
  • 1-2 years’ experience supporting efforts to configure and customize a system or product
  • Strong preference for SaaS / Cloud experience
  • Ability to work optimally with various graphic formats using Adobe Photoshop and Illustrator
  • Highly proficient with Customer Relationship Management, Content Management and Project Management Systems
  • Strong writing ability with demonstrated excellence in verbal communications that includes listening to clients, peers and team
  • Strong scheduling, organization and follow-up skills

Engrain is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Email your resume to: careers@engrain.com to the attention of the Talent Department and with the position for which you are applying in the subject line.