Associate Implementation Specialist 2019-04-18T17:40:38+00:00

Associate Implementation Specialist

Engrain is a recognized leader in software-as-a-service (SAAS) mobile, online, and touch-screen software solutions for the real-estate industry. We are looking for an Associate Implementation Specialist to play a key role in the implementation of software projects, remaining primarily responsible for content collection, project timeline management, and ensuring projects meet organizational standards and are delivered on time and within budget. We offer competitive pay, great benefits, generous paid-time-off, and fast-paced working environment.

You are:

  • Self-directed, proactive, and solutions-oriented
  • Able to thrive in a dynamic and high growth environment
  • A team player who is able to manage a large volume of work with strong attention to detail and focus on client satisfaction

You can expect to:

  • Gather, analyze and process client content and data throughout various stages of the project life cycle to ensure project and client success
  • Leverage design applications to modify file formats via scaling, cropping, retouching, or eliminating defective imaging to generate quality and consistency of content production
  • Manage project schedules and timelines in project management software
  • Route tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard
  • Work to customize and consistently update project templates to leverage resources and ensure shortest possible project timeline
  • Ensure the highest quality of work by proofreading content, reviewing design and testing technology prior to launching new software and/or updates
  • Develop a comprehensive understanding of the market, industry core trends, and core technologies
  • Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients

We would like:

  • Bachelor’s degree in Business, Communications, or related field
  • Some project management experience, preferably supporting efforts to configure and customize a system or product
  • Drive and passion for generating high levels of client satisfaction
  • Proven ability to prioritize and organize large volumes of projects
  • Adept at solving problems and making decisions
  • Ability to work optimally with various graphic formats using Adobe Photoshop and Illustrator
  • Highly proficient with Customer Relationship Management, Content Management and Project Management Systems
  • Ability to understand new technology platforms and the opportunities/challenges they present
  • Working knowledge of interactive best practices, user experience and user interface