Collecting Your Personal Information
We primarily collect personal information from two sources: (i) your use of the services that we provide on behalf of our property management customers and (ii) your use of Engrain.com.
Certain visitors to Engrain.com choose to interact with Engrain.com in ways that require Engrain to gather personal information. The amount and type of information that Engrain.com gathers depends on the nature of the interaction. For example, we ask visitors who use our forums to provide a username and email address. Other information that you may provide or we otherwise may need to collect includes your first and last names, company name, mailing address, phone number, demographic information, and other commercial information. Engrain.com automatically collects information such as Internet Protocol (IP) addresses and other information about your devices or use of Engrain.com. Engrain.com does not use IP addresses to identify its visitors. In each case, Engrain collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Engrain.com. And visitors can generally refuse to supply personal information, with the caveat that it may prevent them from engaging in certain website-related activities. Like most website operators, Engrain collects information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Engrain’s purpose in collecting such deidentified information is to better understand how Engrain.com’s visitors use the website.
Additionally, we and our third-party providers may place files known as “cookies” on your device. Some cookies allow us and our third-party providers to store your preferences. Other cookies allow us and our third-party providers to passively gather certain information about your use of Engrain.com, which may include gathering information for the following purposes: statistics collection and analysis, optimization, analytics (as described below), and market research. We collect this information to improve the quality of your visit to Engrain.com, for security purposes, including for authentication, to facilitate website navigation and to personalize your experience while visiting Engrain.com.
We also collect information from end users of services that we offer on behalf of our property management customers. When you use our services, such as taking a virtual apartment tour, we may collect your personal information such as identifiers (e.g., your email address and other contact information). We may also collect information relating to your use of the services, although we do not link such information to your personal information.
Use of Personal Information
We use the information that we collect when you register with us, attend our events, receive newsletters, use certain other services, or participate in Engrain projects in any other way. We also use your information, including some personal information, to provide and improve our services.
We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt-out later. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link at the bottom of the email.
Additionally, we may retain and use personal information to facilitate and otherwise address inquiries or requests regarding Engrain.com or our services, or respond to your questions or requests for information about or from us. We may also use personal information as necessary to ensure compliance with any of our policies and any applicable legal requirements.
Sharing of Personal Information
Engrain.com may disclose personal information, such as email address or information about your use of our services, to those project administrators, employees, contractors, and affiliated organizations that need to know that information in order to process it on Engrain’s behalf or to provide services available through Engrain. Some of those employees, contractors and affiliated organizations may be located outside of your home country.Such third parties to whom we disclose personal information perform functions such as payment processing, operating and supporting Engrain.com, analyzing data, or performing marketing or consulting services.
From time to time, Engrain.com may release aggregate information, e.g., by publishing a report on trends in the usage of its website.
Engrain.com does not sell, as defined under California law, personal information to anyone.
Engrain also discloses personal information if required to do so by law, subpoena, or court order, if you give permission to have your information shared, or when Engrain believes in good faith that disclosure is reasonably necessary to protect the property or rights of Engrain, third parties, or the public at large. We may also disclose personal information to exercise our legal rights, or to take action regarding actual or suspected illegal or fraudulent activities or potential threats.
If you are a registered user of Engrain.com and have supplied your email address, Engrain may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Engrain.com and our products/services.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
As we grow and develop our business, our corporate structure or organization might change, we may merge or otherwise combine with, or we or portions of our business might be acquired by, another company. In any such transactions, personal information may be one of the transferred business assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, your information may be considered a company asset that may be transferred to third parties.
Engrain takes commercially reasonably measures to protect against the unauthorized access, use, alteration, or destruction of personal information. Nevertheless, no security system is impenetrable. We cannot guarantee that information that users of Engrain.com or our services will be totally secure.
Legal Grounds For Processing Personal Information
If applicable, we rely on one or more of the following legal bases of processing:
our legitimate interests in the effective delivery of information and services to you;
explicit consent that you have given;
performance of a contract; or
The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their personal information. You have the right to request that businesses subject to the CCPA (which may include our property management customers with whom you have a relationship) disclose certain information to you about their collection, use, and sale of your personal information over the past 12 months. In addition, you have the right to ask such businesses to delete personal information collected from you, subject to certain exceptions. If the business sells personal information, you have a right to opt-out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.
When offering services to our customers, Engrain acts as a “service provider” under the CCPA and our receipt and collection of any consumer personal information is completed on behalf of our property management customers in order for us to provide our service. Please direct any requests for access or deletion of your personal information under the CCPA to our property management customers with whom you have a direct relationship.
To the extent that we act as a business with regard to your personal information, you may exercise the access and deletion rights explained above. If you would like to do so, please contact us at email@example.com. We may ask you to provide personal information, including regarding your use of our services, in order to verify your identity. You may authorize an agent to make such a request on your behalf, who will need to provide similar information.
Do Not Track
Visiting The System From Outside The United States
Access To Data
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all your personal information, please follow the instructions at the end of this policy.
Retention Of Personal Information
We will retain your personal information on our systems only for as long as we need to, for the success of the programs that support Engrain. We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information from our live systems. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request.
Engrain.com will not delete personal data from logs or records necessary to the operation, development, or archives of the Engrain.com projects.
When deletion is requested or otherwise required, we will anonymize the data of data subjects and/or remove their information from publicly accessible sites.
Rights In Relation To Your Information
Depending on your state and country of residence, you may have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to:
request a copy of personal information we hold about you;
ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information (for information on deletion from archives, see the “Retention of personal information” section);
object to our processing of your personal information; and/or
withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).
If you would like to exercise these rights or understand if these rights apply to you, please contact firstname.lastname@example.org. We may ask you to provide personal information, including regarding your use of our services, in order to verify your identity.
Third Party Links
Any personal information you provide us when applying for a career position with us will be used solely to consider and act upon your application. We may retain your personal information for a period of time, but only for as long as necessary for such purposes. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions.
Engrain.com is intended for a general audience and is not intended for use or view by children under 13 years of age, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.